Contact Us in Rome
Written by Edoardo Thursday, 08 April 2010 19:16
DON'T LET THEM MISLEAD YOU !
Some people just can’t decide whether they want to hire us or not until they’re finally here in Rome. They call me at the last minute knowing that the possibilities that we would be available are rather scarce. It’s worth trying anyway and it’s perfectly all right with me. If we’re free I have no problem taking short notice calls, and if we can’t make ourselves available to them, I can always find a colleague to go with them on our behalf.
But someone who called me after arriving here has been mislead!
I have come to know that some potential clients who delegated the hotel concierge or someone else to call me, have been mislead. This is what happened in most cases:
- I was never called by the person who was put in charge on doing it and he (or she) instead called someone else. Someone who paid a commission, and was told to introduce himself to the clients as “Driver In Italy”. So the they spent the day touring Rome with somebody they thought was us but wasn’t and he did not fulfil their expectations. In some cases they had awful experiences and my reputation ended up been compromised by John Doe’s lack of knowledge and behaviour!
- I was never called by the person who was put in charge on doing it, but he reported he did and that I said to him I was busy and couldn’t take the call. Than he suggested to use someone else he knew and he would get a commission fee from. My reputation was not hurt in that case but still…
- The person actually called me, but wanted to charge me a commission for doing it.
So, please, call directly! Do not delegate!
I am always available even out of the office since I forward the calls to my mobile. My cellular phone is always on, 24 hrs a day! I never, ever, turn it off! When I’m in an area that has poor coverage you get a recorded message, in English, that says: “The number you have dialled is not available at the moment, please try later.” Please do so! Any recorded message will come in Italian first and then in English, so please do not hang up right away when you hear something you don’t understand, please wait for the English version of the message! This is the number you dial for my phone from your hotel room or any other phone in Italy: +39 06 66 18 10 28
To call from your hotel room you first need to dial a number to get the line, most hotels use “9” but it’s not universal. Check it out! The signal sounds from Italian phones: When you have the line you hear of a short “toot” sound followed by a longer “toot” sound in a sequence. When the phone you dialled rings, you hear a long “toot” sound for each ring. The “busy” signal is a sequence of a short “toot” sounds.